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FAQ (Frequently Asked Questions)



I've heard that weather frequently interrupts DIRECTV reception. Is that true?

DIRECTV delivers a digital signal 99.96% of the time, rain or shine.

Does DIRECTV offer my local channels?

Yes, DIRECTV offers local channels, including locals in HD, to nearly 94% or US households, and even if locals aren't offered in your area, you may still be eligible to receive non-local feeds of major broadcast networks.

Is DIRECTV as widely available as Cable?

Cable is available in only 98% of US homes. DIRECTV is available in 100%.

How does DIRECTV picture quality compare to Cable?

Unlike Cable, DIRECTV provides 100% digital quality. All channels. All the time.

Is installing DIRECTV difficult?

FREE DIRECTV installation is done by top-of-the-line professionals, so you don't have to worry about setting up your system; you know it will be done right the first time.


Still have questions? Read on, or CALL US at 1-800-598-6541
and we'll answer everything you want to know.


About DIRECTV and Direc4U

DIRECTV Programming

DIRECTV Plus DVR

HD DIRECTV

Installation and Service

DIRECTV SPANISH PROGRAMMING


About DIRECTV and Direc4U FAQ

Q: What is DIRECTV?
A: DIRECTV is the nation's #1 digital satellite entertainment service provider. Using the most advanced satellite technology, they deliver access to more than 265 channels of programming to homes and businesses that have DIRECTV receiving equipment, which features a small satellite dish, a digital set-top receiver and a remote control. The DIRECTV service offers an incredible selection of entertainment for every member of the family - all in the digital-quality picture and sound that DIRECTV is known for.

Q: Why should I get DIRECTV?
A: With DIRECTV, you get programming, value AND service! DIRECTV lets you select from more than 265 available channels featuring the best premium movie channels, family programming, sports, music, pay per view movies and events, local channels and more. And, unlike cable, you get all-digital picture and sound, so every channel comes in crystal-clear. DIRECTV has an affordable monthly fee, starting at just $29.99/month for your favorite channels!

Q: What programming does DIRECTV offer?
A: DIRECTV programming and service features access to more than 265 available channels of entertainment. Customers have access to popular networks like Disney Channel, CNN, ESPN and TNT, as well as up to 55 pay per view choices a day, including major Hollywood films and special events. Hit movies start as often as every 30 minutes and they cost only $3.99 each when you use your remote control to order. They also offer an unprecedented professional and collegiate sports subscription lineup, including NFL SUNDAY TICKET™, NCAA Mega March Madness, NASCAR HotPass, NBA LEAGUE PASS, NHL® CENTER ICE®, MLB EXTRA INNINGSsm, MLS DIRECT KICK™, ESPN GamePlan and ESPN FULL COURT. There's even more! DIRECTV SPORTS PACK premium service and The PREMIER package deliver sports action from across the nation. Plus, adult channels like PLAYBOY TV are available on an a la carte basis.

Q: How much will DIRECTV service cost me each month?
A: Click here to see all of DIRECTV's best deals and offers on monthly programming.

Q: Is DIRECTV service available in Canada or Mexico?
A: DIRECTV is legally prohibited from transmitting a signal outside of the continental United States.

Q: Where is Direc4U located?
A: The Direc4U corporate office is located at 19501 NE 10 Ave, Suite 106, North Miami Beach, FL 33179.

Q: How do I contact Direc4U?
A: Simply click on the Contact Us page or call us toll-free at 1-800-598-6541.

Q: What are your call center hours?
A: Our call center is open for phone calls Mon-Fri 7:00AM-1:00AM CST, Sat and Sun 7:00AM-10:00PM CST.

Q: I have another satellite service. How do I convert to the DIRECTV service?
A: It is simple to convert to DIRECTV from another satellite service. Just order DIRECTV from Direc4U via this website, or call us at 1-800-598-6541. We'll send you new equipment and install it for you...free of charge (for up to 4 rooms).

Q: I had DIRECTV service in the past. How can I restart it?
A: Call Direc4U at 1-800-598-6541 and we will connect you to an agent that can help you.

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DIRECTV Programming FAQ

Q: How does DIRECTV service compare with cable?
A: DIRECTV has created a programming service specifically driven to offer customers more choice and value for their entertainment dollar. The DIRECTV service combines America's favorite network channels, other popular networks not available from many cable services, a pay per view service with up to 55 choices of movies and special events a day, local channels in most markets, and an unprecedented sports subscription lineup. No other system offers as many quality program options.

Q: Does DIRECTV offer channels on an a la carte basis?
A: You may add individual premium services to your DIRECTV CHOICE or PLUS base package. DIRECTV offers these premium options: HBO®, Starz® Super Pack, SHOWTIME UNLIMITED®, Cinemax®, and DIRECTV's SPORTS PACK. Adult channels like PLAYBOY TV are also available on an a la carte basis.

The PREMIER base package includes all premium services available on DIRECTV so you don't have to worry about missing any of your favorite programs.

Q: Does DIRECTV offer music channels?
A: Yes! Through an alliance with XM Satellite Radio, DIRECTV offers audio-only channels that range from choices like Soft Rock, Jazz and Country to Hit List, Easy Listening and many more.

Q: Does DIRECTV offer programming in other languages?
A: Yes! DIRECTV offers programming from all over the world (see International Programming).

DIRECTV features Spanish-language channels, including sports, movies, news, music and educational networks.

DIRECTV is proud to offer Jadeworld, a 5-channel package broadcast in Cantonese and Mandarin, and MandarinDirect™, a 24-hour package in Mandarin.

DIRECTV features Saigon Broadcasting Television Network (SBTN), the first and only 24 hour Vietnamese programming network in America.

DIRECTV features SKY TG24, broadcasting in Italian, with live news features every 10 minutes.

DIRECTV also offers STAR TV channels in Hindi, including STAR NEWS, STAR ONE, and STAR PLUS; and the VIJAY channel in Tamil. In addition we offer GujaratiDirect™, BanglaDirect™, and TeluguDirect™

That's not all. See more international programming.

Q: Are there parental controls?
A: Yes. DIRECTV's built-in "Locks and Limits" feature allows parents to set rating and spending limits on DIRECTV programming. Consult your System Manual for details.

Q: How do I activate Secondary Audio Programming (SAP)?
A: The specific steps depend on the brand and model of your receiver. Your owner's manual will give you the details.

Q: Is the DIRECTV signal compatible with surround-sound technologies?
A: The DIRECTV System is compatible with Dolby Pro Logic Surround-Sound and Dolby Digital. To get true surround-sound, you will need a Dolby Pro Logic or Dolby Digital surround sound processing unit. Basically, you will be able to experience surround-sound with DIRECTV programming if your home theater system has surround-sound capability. If you have more questions, contact your equipment manufacturer or salesperson.

Q: How do I know what other great shows are coming up on DIRECTV?
A: Just use your DIRECTV on-screen program guide to search for programs up to two weeks in advance.

Q: I have children at home. Can I control the programming they see on the DIRECTV Multi-Satellite System?
A: Yes. A special feature called "Locks and Limits" lets you restrict access to channels and programs so you can make sure they are viewing age-appropriate shows. You can even set a spending limit on pay per view purchases, to help stay within the family budget. Learn more about these features in your System Manual for more details.

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DIRECTV plus DVR FAQ

Q: What is the DIRECTV Plus DVR?
A: It's a new DIRECTV receiver that combines the DIRECTV programming service and digital video recording service in one seamlessly integrated product.

Q: What is DIRECTV Plus DVR service?
A: It's the most advanced, easy-to-use service available that can digitally record and store up to 100 hours* of television programming without videotape - even 2 shows at once. Tell it once, and it will automatically record your favorite shows every time they air on DIRECTV - even if the network lineup changes. It lets you pause up to 30 minutes, instantly replay, rewind and play back - in normal speed, slow motion or frame by frame - a live DIRECTV broadcast. DIRECTV Plus DVR provides you with more flexibility to watch shows when you want, giving you more control of your television viewing experience.
*Actual recording capacity varies depending on the type of programming being recorded.

Q: How do I get the DIRECTV Plus DVR?
A: Just add a DIRECTV Plus DVR when you place your order today. It's free with qualifying programming after a $100 instant rebate!

Q: Can DIRECTV Plus DVR suggest shows on DIRECTV that I might want to watch?
A: Yes! When you use your remote control to rate the shows you watch, DIRECTV Plus DVR service learns what types of programs you like and dislike. Then DIRECTV Plus DVR service recommends and can even automatically record shows that match your interests.

Q: What if I only want the DIRECTV Plus DVR service to record shows or movies featuring my favorite actor?
A: DIRECTV Plus DVR can do that! Just use your remote control to tell DIRECTV Plus DVR your favorite actor, director or category (like drama, comedy or football); then it will find and can record the programs that match your interests.

Q: How will I know when the receiver's memory is getting full?
A: The DIRECTV Plus DVR service will tell you if there isn't enough memory left to record the program you've requested. Then you simply delete older recorded shows to make room for newer ones.

Q: What if I want to keep a recording of my favorite shows?
A: You can use your VCR to transfer any DVR recording to videotape for long-term storage.

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HD DIRECTV FAQ


Q: What is HDTV?
A: HDTV (High-definition television) is a new system of television that improves both production and reception of broadcasts for a picture quality up to 10 times better than standard definition. HDTV features increased lines of resolution and an improved aspect ratio (relationship of width:height): 16:9 as opposed to the 4:3 ratio of conventional screens.

Q: What equipment do I need?
A: For high-definition programming from DIRECTV, you'll need an HDTV-ready set with a built-in DIRECTV® Receiver or a standalone DIRECTV HD Receiver. You will also need a triple Low Noise Blocker (LNB) DIRECTV satellite dish. In areas where HD locals have launched, a five-LNB dish, an H20 receiver, and an off-air antenna are needed to receive locals in HD.

Q: Can I keep using my DIRECTV equipment?
A: Your current standard DIRECTV equipment will provide you with digital-quality programming as long as you own the system with either an analog or HDTV set, but will not display HD programming. Customers must invest in new TV monitors for their HDTV sets but may use their current equipment for a set already in their home for a $4.99/mo lease fee for each additional receiver.

Q: Is audio quality better with HDTV?
A: With HDTV the audio quality is generally better than conventional television programming and sound can be delivered in "digital-quality" 5-channel digital audio. Overall quality will depend on the audio equipment and set-up in your home.

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Installation and Service FAQ

Q: What equipment do I need?
A: The DIRECTV Plus DVR includes a digital set-top receiver, a mini satellite dish antenna with a triple-output LNB and a universal remote control. The receiver with remote control will also be leased without a dish antenna for customers who already have DIRECTV service. In order to enjoy the full benefits of this service, your receiver must be continuously connected to a land-based phone line. You'll find the receiver under the Philips, Sony and Hughes Network Systems brand names.

Q: Can I install the DIRECTV System myself or should I hire someone?
A: DIRECTV customers who use professional installers typically have fewer technical concerns later on, and, with DIRECTV, standard professional installation is included with your system.

Q: How can I arrange for a professional installation?
A: You need to do nothing now. Within 24-72 hours after you buy DIRECTV from Direc4U, we will contact you to confirm your order and schedule your installation.

Q: What should I expect when a professional installer comes to my home?
A: The professional installer will completely install your DIRECTV System for you. This includes installing a dish on your roof, balcony or other location, connecting your receiver to your TV, and a brief lesson on using your system.

Q: Can I use my existing wiring for DIRECTV?
A: If the cable in your house is RG-6 coax cable, you can use it to connect your DIRECTV Receiver to your satellite dish. If your cable is not RG6 coax, you will need to run new cable. It is important that you use RG6 cable due to the frequency of the digital signals it must carry.

Q: Why do I need a phone line for DIRECTV to be installed?
A: You do not need a phone line to have DIRECTV installed; you can enjoy DIRECTV without a phone line. However, if you want DIRECTV Plus DVR and/or you want the ability to order Pay Per View channels from your remote control, a phone line is required to send the information for DVR service and Pay Per View requests to DIRECTV.

Q: Can I install the satellite dish inside my house?
A: In order to receive the signal, the dish must have a direct line of sight to the south through a window. However, many types of window glass degrade the satellite signal. Therefore, we strongly recommend that you install your satellite dish outside in a suitable location.

Q: If I install my satellite dish outside, will it get stolen?
A: The satellite dish is the least expensive component of the DIRECTV System and is basically useless without the set-top receiver. Also keep in mind that the dish is small enough to be placed in an inconspicuous location on your home or property.

Q: Can I paint the satellite dish?
A: It's okay to paint your dish if you don't use lead-based or glossy paint. Glossy paint could damage the Low Noise Block (LNB) converter by increasing the signal reflection. You should not paint the LNB itself.

Q: If I move, can I take the receiving equipment with me?
A: Yes. DIRECTV distributes programming across the continental United States. You will receive more info on how to transfer your equipment in your new customer packet.

If you're moving to Alaska or Hawaii, you may need new receiving equipment. If you're moving outside the U.S., DIRECTV won't be able to serve you.
* Programming, pricing, terms and conditions subject to change.

Q: Can weather interfere with my reception?
A: Television reception on the system is highly reliable year-round and nationwide. DIRECTV service is only minimally affected by weather, under extreme conditions. If a signal interruption happens at all, it is usually less than one minute long.
* Programming, pricing, terms and conditions are subject to change.

Q: How do I install the DIRECTV System on my RV or boat?
A: You can either purchase a self-installation kit or hire a professional installer.

Q: Can I get Internet access from DIRECTV?
A: For those without a land-based phone connection, satellite-based Internet service is offered through WildBlue Communications. You can also get Internet content on your TV with some of DIRECTV's advanced products, which requires a land-based phone connection.

DIRECTV SPANISH PROGRAMMING FAQ:

Q: What does DIRECTV Spanish Programming service included?
A: DIRECTV Spanish Programming offers the most comprehensive Spanish- and English-language programming service at an affordable price. It features more than 40 Spanish-language channels,* including sports, movies, news, music and educational networks, plus English-language channels.

*Includes English-language broadcast channels with alternate Spanish-language audio access.

Q: What sports programming is available?
A: You'll have access to a range of sports from boxing to soccer, including the best from the world of international soccer from GolTV. There is exclusive access to the NFL SUNDAY TICKET™ package, as well as sports subscriptions like MLB EXTRA INNINGS, MLS DIRECT KICK™, NBA LEAGUE PASS, and more.

Q: What equipment do I need to receive DIRECTV Spanish Programming?
A: If you already have DIRECTV, you'll need to find out if you have a Multi-Satellite System. Check by tuning your TV to Channel 400.

If you are considering getting DIRECTV, request a Multi-Satellite System when you make your purchase, whether online or at retail. Spanish on-screen guides available on select models.

Q: Can I install the DIRECTV Multi-Satellite System by myself?
A: Because the dish must point to two different satellite positions, we strongly suggest that you have your DIRECTV System professionally installed. Most of the time, standard professional installation is included with your new system. If you are upgrading your equipment through DIRECTV Customer Service, most offers may include standard professional installation as well.

Q: Can I still use the DIRECTV System equipment I have now if I get a Multi-Satellite System?
A: Yes! For an additional fee, the equipment you have now can be relocated to another room in your house, so members of your family can watch different programs in the two rooms. We can "mirror" the English portion of your programming subscription, plus Univision and Galavisión, on the second receiver. It's only $4.99 a month for separate programming on the second and each additional tv in your home.

Q: Can I still use the DIRECTV System equipment I have now?
A: You may want to install your existing set-top receiver in another room of your home. That will give you access to any English-language DIRECTV® programming you receive today. And you'll continue to have access to Univision and Galavisión with your DIRECTV System equipment.

Q: Is the DIRECTV Spanish Programming available outside the United States?
A: No. DIRECTV Spanish Programming is a service offered only to DIRECTV customers who reside in the United States. However, you can get DIRECTV in Latin America. For information, please contact us.

Q: Do you have Spanish-speaking customer service agents available?
A: Yes. Customer service is available in English and Spanish. Call us at 1-800-598-6541.

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